Due to the nature of our products, we do not accept returns. As per FDA guidelines, we cannot resell or restock items returned to us.
Please ensure that you are completely satisfied with your order before it leaves Brevard Natural Supply.
While we do offer refunds and replacements on products that are damaged during shipping or that are failing (for instance, an emulsion that has separated) we do not offer refunds or accept returns for variations in viscosity, scent, color—these will all vary from batch to batch.
Natural ingredients are not identical and can cause variations in the final products, just as one orange is different from another. Brevard Natural Supply uses the freshest natural ingredients possible to create the products we sell, we do not buy huge lots of ingredients at any given time. This means that our ingredients and products are inherently mutable as they are subject to changes in nature.
- You can talk with our customer service team to learn more about our products.
- Double-check your shopping cart to make sure it includes the correct products you intended to purchase.
- Check your email for your order confirmation. It’s best to do this immediately after placing an order so that you can catch any errors in real-time and contact Essential before your order ships. For example, you may have provided an incorrect shipping address or accidentally ordered the wrong size of a bulk product. It’s okay--it happens! If you catch the error quickly we can fix it. However, once your order is out the door it is unfortunately not returnable.
- If you see an error on your order confirmation, our Customer Care Representatives will be happy to assist you in troubleshooting. You can contact them at firstname.lastname@example.org or by calling: 1 (321) 877 5776.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or call 1(321) 877 5776.